Effective Date: 10 July 2025
At Healthy Essentials (“we,” “our,” “us”), accessible at https://healthyessentials.in, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or interact with our products and services.
By using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect both personal and non-personal information when you use our Site:
a. Personal Information
- Full Name
- Email Address
- Phone Number
- Billing and Shipping Address
- Payment Information (processed securely via third-party gateways; we do not store credit/debit card details)
- Login credentials (for registered users)
- Communication records (emails, messages, or customer support interactions)
b. Non-Personal Information
- IP address
- Browser type and version
- Operating system
- Referral source
- Device information
- Site usage behavior through cookies and analytics tools
2. How We Use Your Information
We use your information for the following purposes:
- To process and fulfill orders
- To deliver your purchases and provide order updates
- To personalize your shopping experience
- To respond to customer service requests
- To send marketing communications (only with your consent)
- To improve our website functionality and performance
- To comply with legal obligations
3. Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience. Cookies help us:
- Remember your preferences and login information
- Understand usage patterns and site performance
- Deliver targeted advertisements (only with consent)
You can disable cookies via your browser settings, but some features of the Site may not function properly without them.
4. Sharing of Information
We do not sell your personal information. We may share your information with:
- Third-party service providers: For payment processing (e.g., Razorpay), shipping, SMS/email communications, analytics (e.g., Google Analytics), etc.
- Legal authorities: When required by law or to protect our legal rights
- Marketing partners: Only if you have explicitly opted in for promotional content
All third parties are bound by confidentiality agreements and required to comply with data protection regulations.
5. Data Storage and Security
We implement appropriate technical and organizational measures to secure your personal data:
- SSL encryption for data transmission
- Secure servers and firewalls
- Regular security audits
- Limited access to authorized personnel only
However, no system can be guaranteed 100% secure. You are responsible for keeping your login credentials safe.
6. User Rights
You have the right to:
- Access and review your personal data
- Request correction of inaccurate information
- Request deletion of your personal data (subject to legal and transactional retention)
- Opt out of promotional communications at any time via the unsubscribe link in emails
7. Data Retention
We retain your personal information as long as your account is active or as needed to:
- Fulfill orders
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of such external sites. We recommend reviewing their policies before providing any personal information.
9. Children’s Privacy
We do not knowingly collect or solicit data from individuals under the age of 18. If we discover that a child under 18 has provided us with personal information, we will delete it immediately.
10. Updates to This Policy
We may revise this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. You are advised to review this policy periodically.
11. Contact Us
If you have questions, concerns, or complaints regarding this Privacy Policy